This Privacy Policy explains how jilbay collects, uses, stores, and protects the personal information of players and visitors on jilbay.app. We are committed to handling your data with transparency, respect, and full compliance with applicable Philippine data protection laws.
We collect registration details, transaction records, gameplay history, device identifiers, and usage analytics — only what's necessary to operate jilbay securely and compliantly.
Your data is protected by 256-bit SSL encryption, access controls, and regular security audits. jilbay does not sell or rent your personal data to third parties for marketing.
Under the Philippine Data Privacy Act, you have the right to access, correct, delete, and restrict the processing of your personal data held by jilbay at any time.
jilbay never sells your personal information to advertisers or data brokers. Data sharing with partners is limited to what's required for service delivery and legal compliance.
jilbay ("we," "us," "our," "the Company") operates jilbay.app — an online casino and sportsbook platform serving the Philippine market. In the course of providing our Gaming Services to Filipino players, we collect and process personal data. We take our data protection obligations seriously and are committed to compliance with the Philippine Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).
This Privacy Policy applies to all personal data collected through jilbay.app, the jilbay mobile application, and any related communications, including support interactions and promotional communications. By registering an Account on jilbay or using our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
This Policy should be read together with jilbay's Terms & Conditions and Responsible Gaming Policy, which are incorporated by reference.
jilbay is the personal information controller for all data collected through jilbay.app and associated services. As the controller, jilbay determines the purposes and means of personal data processing and is responsible for ensuring that processing activities comply with applicable Philippine data protection law.
jilbay has designated a Data Protection Officer (DPO) in accordance with the requirements of the National Privacy Commission. The DPO is responsible for overseeing jilbay's data protection compliance and serves as the primary point of contact for data subject inquiries and complaints.
jilbay collects different categories of personal data depending on the nature of your interaction with the Platform. The categories and specific data points collected are described below.
jilbay collects personal data through the following channels and methods:
| Collection Method | Data Collected | When |
|---|---|---|
| Account Registration Form | Name, mobile number, DOB, username, password | At sign-up |
| KYC Verification Portal | Government ID, selfie, proof of address | Upon withdrawal or compliance trigger |
| Payment Processing | GCash/Maya account, bank details, transaction records | On deposit/withdrawal |
| Platform Usage | Game history, betting records, session data | Continuously during use |
| Device & Browser | IP address, device ID, browser, OS | On every site/app visit |
| Cookies & Analytics | Browsing behaviour, page views, referral source | On every site visit |
| Customer Support | Communications, issue details, contact info | When you contact support |
| Third-Party Verification | Identity match data from verification providers | During KYC review |
Under the Philippine Data Privacy Act, jilbay processes personal data on the following legal bases:
jilbay uses the personal data we collect for the following purposes:
Where you have consented to receive marketing communications, jilbay may use your contact information to send promotions, bonus offers, and Platform updates via SMS or email. You may withdraw marketing consent at any time by following the unsubscribe instructions in any marketing message or by contacting jilbay Support.
jilbay does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data with third parties only in the following circumstances:
jilbay engages trusted third-party service providers to assist in delivering our services. These include payment processors (GCash / Maya payment gateways, bank transfer systems), identity verification and KYC providers, game content providers (JILI, Pragmatic Play, PG Soft, Evolution Gaming, and others), cloud hosting and infrastructure providers, and customer support platform operators. All third-party processors are contractually bound to process data only for the purposes specified by jilbay and to maintain appropriate security standards.
jilbay will disclose personal data to regulatory authorities, law enforcement agencies, or judicial bodies where required or permitted by Philippine law, including but not limited to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and courts of competent jurisdiction in the Philippines.
In the event of a merger, acquisition, or sale of all or a substantial part of jilbay's business assets, personal data held by jilbay may be transferred to the successor entity as part of the transaction. You will be notified via the Platform or email of any such transfer and any material changes to the processing of your data.
jilbay may share aggregated, anonymised statistical data about Platform usage with business partners, research organisations, or the public. Aggregated data is stripped of all personal identifiers and cannot reasonably be used to identify any individual Player.
jilbay uses cookies, web beacons, pixel tags, and similar tracking technologies to operate and improve the Platform. Cookies are small data files stored on your device's browser when you visit jilbay.app. They serve several important functions:
You can manage cookie preferences through your browser settings. Most browsers allow you to refuse non-essential cookies, clear existing cookies, or receive alerts when new cookies are set. Please note that disabling strictly necessary cookies will affect your ability to log in and use jilbay's Gaming Services. Cookie consent for non-essential categories can also be managed through jilbay's cookie preference interface on first visit.
jilbay retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & registration data | Duration of account + 5 years after closure | Regulatory / AMLC requirements |
| KYC identity documents | 5 years from account closure | AMLA, PAGCOR compliance |
| Financial transaction records | 5 years from transaction date | AMLA, tax records |
| Gameplay & betting history | 3 years from account closure | Dispute resolution, compliance |
| Customer support records | 3 years from resolution | Quality assurance, disputes |
| Marketing consent records | Until consent withdrawn + 1 year | Consent audit trail |
| Technical & access logs | 12 months from generation | Security monitoring |
Upon expiry of the relevant retention period, jilbay will securely delete or anonymise personal data in accordance with its internal data disposal procedures. Personal data subject to active legal proceedings, regulatory investigations, or unresolved disputes may be retained beyond the standard retention period until the relevant matter is concluded.
jilbay implements a comprehensive set of technical, organisational, and procedural security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.
While jilbay employs industry-standard security measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. You are also responsible for maintaining the security of your Account credentials — see Section 4 of jilbay's Terms and Conditions for guidance on account security best practices.
jilbay primarily processes personal data within the Philippines. However, given the nature of cloud infrastructure and the global operations of some of jilbay's third-party service providers (such as game providers, KYC verification services, and hosting providers), some personal data may be processed or stored on servers located outside the Philippines.
Where personal data is transferred outside the Philippines, jilbay ensures that appropriate safeguards are in place to protect that data. Such safeguards may include contractual data transfer agreements that impose data protection obligations consistent with Philippine standards, or transfer to jurisdictions that have been recognised by the NPC as providing adequate levels of data protection.
You may request information about the safeguards in place for specific international transfers by contacting jilbay's Data Protection Officer at the contact details provided in Section 16.
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by jilbay:
Request a copy of the personal data jilbay holds about you, including the purposes for which it is processed.
Request correction of inaccurate, incomplete, or outdated personal data in your jilbay Account.
Request deletion of your personal data where it is no longer necessary for the purposes collected, subject to legal retention obligations.
Object to the processing of your personal data based on legitimate interests, including direct marketing.
Receive your personal data in a structured, commonly used format where technically feasible.
Lodge a complaint with the National Privacy Commission if you believe your data rights have been violated.
To exercise any of the above rights, submit a written request to jilbay's Data Protection Officer at [email protected] with the subject line "Data Privacy Request." Your request must include your full name, registered mobile number, the nature of your request, and a copy of a valid Philippine government-issued ID to verify your identity. jilbay will respond to valid data subject requests within fifteen (15) business days of receipt.
Please note that some rights are subject to legal limitations. For example, jilbay may be unable to delete Account data that must be retained for PAGCOR regulatory compliance, AMLC obligations, or active legal proceedings.
jilbay's Gaming Services are strictly restricted to individuals aged 21 years and above, consistent with Philippine gaming regulations. jilbay does not knowingly collect personal data from individuals under 21 years of age. The Platform employs age verification controls at registration and during KYC procedures to enforce this restriction.
jilbay strongly recommends that parents and guardians use parental control software to prevent minors from accessing gambling and gaming websites. jilbay's Responsible Gaming page provides additional guidance.
jilbay.app may contain references or links to the websites or services of third-party game providers or payment processors. This Privacy Policy applies only to jilbay.app and jilbay's own services. Third-party websites and services operate under their own privacy policies, which jilbay does not control and is not responsible for.
When you navigate away from jilbay.app to a third-party site, jilbay encourages you to review that site's privacy policy to understand how your data will be handled. jilbay does not endorse the privacy practices of any third-party website or service provider.
jilbay reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, new legal requirements, or improvements to the Platform. The effective date at the top of this page will be updated whenever material changes are made.
Where changes are material — meaning they significantly affect how your personal data is collected, used, or shared — jilbay will provide advance notice via the Platform, SMS, or email to your registered account. For non-material clarifications or corrections, the updated Policy will be published on this page without specific notice.
Your continued use of jilbay following the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with any update, you should discontinue use of the Platform and may request Account closure pursuant to Section 13.2 of jilbay's Terms and Conditions.
If you have any questions, concerns, or requests regarding this Privacy Policy or jilbay's handling of your personal data, please contact jilbay's Data Protection Officer using the following channels:
If you are not satisfied with jilbay's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the government body responsible for enforcing the Data Privacy Act and can be reached through the official NPC website and public advisory channels.
Privacy and security are built into jilbay from the ground up. Play with confidence — your personal data, wallet, and game history are protected by enterprise-grade security and Philippine law. 21+ players only.